POOJA ELECTRONICS Warranty Policy
Complete terms and conditions for your audio system warranty
Warranty Duration
The warranty duration varies by model and product type.
Important: Please check your invoice or warranty card to confirm the exact warranty period for your specific product.
What's Covered
We offer repair or replacement for genuine manufacturing defects, including:
- ✅ Internal electronic faults
- ✅ Malfunction in USB, AUX, Bluetooth, or control functions
- ✅ Display or sound failure (non-physical)
- ✅ Manufacturing defects in materials and workmanship
What's Not Covered
The following issues are not covered under warranty:
- ❌ Physical damage (cracks, breaks, burns)
- ❌ Water or liquid damage
- ❌ Damage caused by power surges or mishandling
- ❌ Unauthorized repairs or product tampering
- ❌ Cosmetic wear & tear (scratches, dents)
- ❌ Missing proof of purchase
Shipping & Service Terms
| Situation | Shipping Responsibility |
|---|---|
| ✔️ Valid warranty case | Customer sends; we return free |
| ❌ Invalid or not covered | Customer pays both ways |
Note: Ensure proper packaging during transit. We are not responsible for transit damage.
Warranty Claim Process
1
Contact Us
Contact us describing the issue (include photo/video if needed)
2
Provide Proof
Provide your invoice or bill for verification
3
Ship Product
Ship the product to our designated address
4
Inspection
After inspection, we'll confirm whether the case is covered and proceed accordingly
Geographic Coverage
Warranty is valid across India
Customer must manage courier/shipping as per the policy above
Quick Summary
Duration: Warranty varies by model – check your card/invoice
Coverage: Only manufacturing defects covered
Exclusions: Broken, burned, or water-damaged items not covered
Requirements: Proof of purchase is mandatory
Shipping: One-way or both-way shipping cost depends on issue validity
Contact Warranty Support
poojaelectronicsdelhi@outlook.com
+91 88519 04416